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Operate

Support operations as required, addressing any issues to maintain performance and reliability of the digital adoption solution.

These services provide additional support to the operational team responsible for the day-to-day management of the adoption solution.

Post-Implementation Review

Assess the project to identify successes and areas for improvement.

System Stabilization Support

Provide support as the system stabilizes post-launch, resolving any immediate issues.

Performance Validation

Ensure that the system meets the agreed KPIs and performance benchmarks.

Handover Documentation

Provide complete system documentation, including architecture, configurations, and procedures.

Final Stakeholder Sign-Off

Obtain approval from stakeholders that the system is functioning as required.

Transition Planning to Operations

Formally transition the project team’s responsibilities to the operations team.